Payment Policy

Light In The Space — https://lightinthespace.com
Last Updated: April 2026

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INTRODUCTION

At Light In The Space, we are committed to providing a safe, transparent, and straightforward payment experience for every customer. This Payment Policy outlines the payment methods we accept, how your transactions are processed, how your financial data is protected, and what to expect after your purchase is complete.

Light in the Space is a U.S. lighting design company registered in Utah and operated by LIGHTINTHESPACE LLC. We develop lighting specifications and work with carefully selected manufacturing partners to bring them to life.

This Payment Policy applies to all orders placed at lightinthespace.com.

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1. ACCEPTED PAYMENT METHODS

We accept the following payment methods at lightinthespace.com:

- American Express
- Discover
- JCB
- Mastercard
- PayPal
- Visa

All payment methods listed above are available at checkout. You may select your preferred payment option during the checkout process. We do not accept cash, checks, money orders, wire transfers, or cryptocurrency at this time.

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2. PAYMENT SECURITY AND SSL PROTECTION

Your security is our highest priority. Our store at lightinthespace.com is protected by an SSL (Secure Sockets Layer) certificate. This means that all personal and payment information transmitted between your browser and our website is fully encrypted using industry-standard technology, ensuring your financial details are secured against unauthorized access, interception, and hackers.

All transactions are processed through Shopify's secure and PCI-DSS compliant payment gateway. Light In The Space does not store, access, or retain your full credit card details on our servers at any point. Your card information is handled exclusively by your chosen payment provider or Shopify's certified payment infrastructure.

You can identify our secure connection by the padlock icon in your browser's address bar and the "https://" prefix in our website URL.

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3. CURRENCY

All prices on lightinthespace.com are displayed and charged in United States Dollars (USD). If you are paying with a non-US card or through PayPal with a non-USD account, your payment provider may apply a currency conversion rate. Light In The Space is not responsible for any foreign transaction fees or currency conversion charges applied by your bank or payment provider.

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4. PRICING AND FEES

All product prices are listed in USD and are final at the time of checkout. Light In The Space does not collect sales tax on any orders. The price displayed at checkout is the final amount you will be charged — no tax, no handling fees, and no hidden costs of any kind.

We offer free standard shipping on every order to the contiguous United States. What you see is what you pay. There are absolutely no surprise charges added at any point during or after the checkout process.

Light In The Space reserves the right to update product pricing at any time. However, once your order has been placed and confirmed, the price you paid at checkout is the price that applies to your order.

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5. ORDER CONFIRMATION

After successfully completing your purchase, you will receive an Order Confirmation email at the email address you provided during checkout. This email will include:

- Your order number
- A summary of the items purchased
- Your delivery address
- Your payment total in USD

Please review your Order Confirmation carefully. If any details are incorrect, contact us immediately at support@lightinthespace.com so we can make corrections before your order enters the handling stage.

If you do not receive an Order Confirmation email within 24 hours of placing your order, please check your spam or junk folder. If it is not there, contact us at support@lightinthespace.com and we will resend it.

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6. PAYMENT AUTHORIZATION AND PROCESSING

Payment is authorized and charged at the time your order is placed. By completing your purchase at lightinthespace.com, you confirm that you are the authorized user of the payment method provided and that the payment information you have supplied is accurate and complete.

If your payment is declined or cannot be processed, your order will not be confirmed. In this case, please verify your payment details or contact your bank or payment provider. You are welcome to retry your order or reach out to our support team for assistance.

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7. FRAUD PREVENTION

To protect both our customers and our business, Light In The Space uses fraud detection measures provided by Shopify Payments and our payment partners. In some cases, we may need to verify your identity or payment details before processing your order. If additional verification is required, we will contact you by email within 1–2 business days.

If we are unable to verify a transaction, we reserve the right to cancel the order and issue a full refund to the original payment method.

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8. REFUNDS TO ORIGINAL PAYMENT METHOD

Approved refunds — whether for defective items, incorrect orders, or accepted returns within our 30-day window — are always returned to the original payment method used at checkout.

Refunds are processed within 5 business days of approval. Depending on your bank or payment provider, it may take additional time for the credit to appear on your statement. PayPal refunds typically appear within 3–5 business days. Credit and debit card refunds may take 5–10 business days depending on your issuing bank.

For full details on our return and refund process, please visit our Return and Refund Policy at:
https://lightinthespace.com/pages/return-and-refund-policy

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9. CHARGEBACKS AND DISPUTES

If you have a concern about a charge on your statement, we strongly encourage you to contact us directly at support@lightinthespace.com before initiating a chargeback with your bank. In most cases, we can resolve concerns quickly and to your satisfaction without the need for a dispute.

Our support team is available Monday–Friday, 9:00 AM–5:00 PM EST and aims to respond to all inquiries within 24 business hours.

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10. ABOUT LIGHT IN THE SPACE

Our lighting collection includes chandeliers, pendants, wall sconces and other fixtures. We coordinate production with selected manufacturing partners and can discuss custom dimensions and finishes for your project.

Explore chandeliers, pendant lights and wall sconces, or contact our design team for a custom lighting project.

Available finishes and dimensions are listed on each lighting product page. Contact our team to discuss custom options.

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11. CONTACT INFORMATION

If you have any questions about payment, billing, or your order, please contact our support team:

Email: support@lightinthespace.com
Phone: +1 856-524-6710
Registered business address: 572 S 860 W, Cedar City, UT 84720, United States

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STAY CONNECTED

Subscribe to our email list to receive the latest product launches, limited releases, and exclusive offers from Light In The Space delivered directly to your inbox. You can subscribe using the form at the bottom of our website at lightinthespace.com.

Follow us on social media for new lighting designs, project inspiration and behind-the-scenes production content from our manufacturing partners.

Facebook: https://www.facebook.com/LightInTheSpace
Instagram: https://www.instagram.com/light_in_the_space10

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Light In The Space
https://lightinthespace.com
support@lightinthespace.com
Last Updated: April 2026