Contact us
Light In The Space — https://lightinthespace.com
Last Updated: April 2026
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WE ARE HERE TO HELP
At Light In The Space, every leather accessory we sell is made in-house by our own skilled craftspeople in Shenzhen, China, and shipped directly to customers across the contiguous United States. We take the same care with our customer service as we do with our craftsmanship — and that means being genuinely available, responsive, and transparent when you need us.
Whether you have a question about a product, need an update on your order, want to start a return or exchange, or simply want to know more about how we make our leather goods, our support team is ready to help.
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HOW TO REACH US
Customer Support Email
support@lightinthespace.com
For all order inquiries, returns, exchanges, refunds, product questions, and general support. We aim to respond to every email within 24 business hours during our support hours.
WhatsApp (International)
+86 189 5592 5826
For faster assistance, you are welcome to message us on WhatsApp. Our team responds during live support hours.
Live Chat
A Live Chat icon is available at the bottom right corner of every page on our website at lightinthespace.com. Use it for quick questions during our support hours.
Live Support Hours
Monday–Friday, 9:00 AM–5:00 PM EST (Eastern Standard Time — New York)
Excluding US Public Holidays
Response Time
We aim to respond to all email and WhatsApp inquiries within 24 business hours. Messages received outside of support hours will be answered on the next business day.
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BUSINESS INFORMATION
Business Name: Light In The Space
Website: https://lightinthespace.com
Business Address:
Building 1, 3rd Floor, Hongfa Gaoxin Park
Shiyan Street, Baoan District
Shenzhen, Guangdong 518108
China
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WHAT TO INCLUDE IN YOUR MESSAGE
To help us resolve your inquiry as quickly as possible, please include the following information when you contact us:
- Your full name
- Your order number (found in your Order Confirmation email)
- The email address used at checkout
- A clear description of your question or issue
- Photos or video (required for defective, damaged, or incorrect item reports)
The more detail you provide, the faster we can help.
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COMMON REASONS TO CONTACT US
Order Status and Tracking
If your order has been placed and you have not yet received a Shipping Confirmation email within 3 business days, or if your tracking number is not updating, please contact us and we will investigate immediately.
Returns and Refunds
To initiate a return, email support@lightinthespace.com with your order number and the reason for your return. Please do not ship items back without first receiving authorization from our team. Full return details are available at:
https://lightinthespace.com/pages/return-and-refund-policy
Exchanges
To request an exchange for a different style or color, contact us within 30 days of delivery with your order number and the item you would like instead. Full exchange details are available at:
https://lightinthespace.com/pages/return-and-refund-policy
Defective or Incorrect Items
If your item arrives damaged, defective, or if we sent the wrong product, please email us immediately with your order number and clear photos or a short video of the issue. We will provide a prepaid return label at no cost to you and resolve the issue promptly.
Order Cancellations
Cancellation requests must be submitted within 12 hours of placing your order and before it enters our handling stage. Email support@lightinthespace.com immediately with your order number and the subject line "Order Cancellation Request."
Product Questions
If you have a question about the size, material, color, or design of any product before purchasing, please contact us and we will be happy to provide more details.
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PAYMENT AND SECURITY
We accept the following payment methods at lightinthespace.com:
American Express, Discover, JCB, Mastercard, PayPal, Visa
Our store is protected by an SSL (Secure Sockets Layer) certificate, ensuring your personal and payment information is securely encrypted and protected against hackers at every stage of the checkout process.
We do not collect sales tax on any orders. The price you see at checkout is the final amount you pay — no hidden fees, no handling charges.
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QUICK LINKS
Before reaching out, you may find your answer in one of our policy pages:
Shipping and Delivery Policy: https://lightinthespace.com/pages/shipping-policy
Return and Refund Policy: https://lightinthespace.com/pages/return-and-refund-policy
Payment Policy: https://lightinthespace.com/pages/payment-policy
Frequently Asked Questions: https://lightinthespace.com/pages/faqs
Order Tracking: https://lightinthespace.com/pages/order-tracking
Privacy Policy: https://lightinthespace.com/pages/privacy-policy
Terms of Service: https://lightinthespace.com/pages/terms-of-service
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ABOUT LIGHT IN THE SPACE
Light In The Space was founded on September 15, 2025, with a commitment to bringing genuinely handcrafted leather accessories to customers across the United States. Every piece in our collection — from our 3D Alligator Coin Purses and Butterfly Crossbody Bags to our Owl Wristlets and Hummingbird Coin Purses — is made in-house by our own craftspeople in Shenzhen, Guangdong, China.
We ship exclusively to the contiguous United States and offer free standard shipping on every order, with an estimated delivery time of 8–18 business days. Our customer support team operates on New York time (EST) to serve our US customers effectively.
Our Collections:
- Fauna and Flora Finds — 3D animal-themed coin purses, wristlets, and crossbody bags
- Hands-Free Carriers — Compact leather crossbody bags for everyday freedom
- Pocket Organizers — Slim coin purses, card holders, and wristlet wallets
- Artisan Accents — Handcrafted bag charms and leather keychains
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STAY CONNECTED
Subscribe to our email list to receive the latest product launches, new designs, limited releases, and exclusive offers from Light In The Space delivered directly to your inbox. You can subscribe using the form at the bottom of our website at lightinthespace.com.
Follow us on social media for new arrivals, behind-the-scenes content from our Shenzhen workshop, and styling inspiration:
Facebook: https://www.facebook.com/LightInTheSpace
Instagram: https://www.instagram.com/light_in_the_space10
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Light In The Space
https://lightinthespace.com
support@lightinthespace.com
Last Updated: April 2026